Terms of service

Last updated: 11 November 2026

These terms apply to Staffio Connect, the customer service platform provided by Staffio Outsourcing ("Staffio", "we", "us"), Bethlehem, Palestine. By using Staffio Connect, the business that signs up ("you", "the client") agrees to them. A signed agreement or order form with us takes priority over these terms where they differ.

1. The service

Staffio Connect lets your team handle phone calls and messages from channels you connect (such as WhatsApp, Messenger, Instagram, Telegram, website chat, email, Google reviews and, when available, TikTok) in one place. We host it for you on a dedicated server, keep it updated, back it up and provide technical support.

2. Your account

• You are responsible for the people you give access to and for keeping logins private.
• You connect your own business accounts and phone lines, and you must have the right to do so.
• Tell us straight away at support@staffioapp.com if you think someone has used your account without permission.

3. Acceptable use

You must use Staffio Connect lawfully and in line with the rules of every platform you connect, including the WhatsApp Business, Meta, TikTok and Google policies. In particular, you must not:

• send spam or messages to people who have not agreed to hear from you;
• send illegal, misleading, abusive or harmful content;
• record calls where that is not allowed, or without telling callers when the law requires it;
• try to break, overload or get around the security of the service.

We may suspend access if the service is being misused or if a platform asks us to, and we will tell you why.

4. Your data

Your customers' messages, calls and contact details remain yours. We process them only to provide the service, as described in our privacy policy. You are responsible for having a lawful basis to collect and use your customers' data and for answering their requests about it.

5. Third-party platforms

Channels such as WhatsApp, Messenger, Instagram, TikTok, Google, Microsoft and Telegram are run by other companies. Their terms apply to your use of them, and they may change or limit their services. We are not responsible for their availability, approvals or charges. Meta message charges, call minutes and phone lines are paid by you directly to those providers.

6. Fees and payment

• Plans are billed monthly in advance in US dollars, plus a one-time setup fee, as shown in your order or on our website.
• Prices exclude VAT and other taxes where they apply.
• If payment is more than 14 days late, we may suspend the service after telling you.

7. Availability and support

We work to keep Staffio Connect available at all times, but there may be short interruptions for updates or for reasons outside our control. Support is provided by email at support@staffioapp.com during working hours.

8. Ending the service

You can cancel at the end of any monthly period by telling us in writing. When the service ends, you can ask for an export of your data within 30 days; after that, your server and data are deleted as described in the privacy policy.

9. Liability

The service is provided with reasonable care and skill. To the extent the law allows, we are not liable for indirect losses, such as lost sales or profits, and our total liability in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

10. Changes to these terms

We may update these terms. We will tell you about important changes by email at least 30 days before they apply.

11. Contact

Staffio Outsourcing, Bethlehem, Palestine · support@staffioapp.com